EN

Support-Packages

The prices refer to a term of 12 months with annual billing.
Response times (within service hours, excluding public holidays in Bavaria and company holidays) are only possible in cloud operation.

Bronze

annual billing
EUR 0/mo
  • 48h Reaction times within service times
  • 0 Min Oncall support hotline
  • Software updates
  • Access to FAQ's
  • Ticketing system

    Feature requests, bugs etc.

    ?
  • Email support
  • Ticket prioritization
  • Software onboarding

    User training initial – 2h

    ?
  • Hardware support

Silver

annual billing
EUR 60/mo
  • 8h Reaction times within service times
  • 30 min Oncall support hotline
  • Software updates
  • Access to FAQ's
  • Ticketing system

    Feature requests, bugs etc.

    ?
  • Email support
  • Ticket prioritization
  • Software onboarding

    User training initial – 2h

    ?
  • Hardware support

Gold

annual billing
EUR 120/mo
  • 4h Reaction times within service times
  • 60 min Oncall support hotline
  • Software updates
  • Access to FAQ's
  • Ticketing system

    Feature requests, bugs etc.

    ?
  • Email support
  • Ticket prioritization
  • Software onboarding

    User training initial – 2h

    ?
  • Hardware support

Further Services

Expenditure-based
On request/mo
  • Services and individual consultations
  • Commissioning
  • Set-up support
  • Remote support via Team viewer
  • Third level support by developers
  • Process workshop
  • User training
  • Workplace consulting
  • Customer-specific further developments
FAQ

FAQ - Frequently asked questions

What are the shipping arrangements?

We ship Ex Works.

Is there international shipping?

Yes, we ship worldwide.

Where are the products manufactured?

Our products are manufactured in Germany and Switzerland.

What are the dimensions of the light displays?

60mm length, 30mm height, 33mm height.

How are the Pick by Light displays attached to the shelf?

Screwed or with cable ties.

How many displays can I attach to a shelf?

1000 sensors can be used together in one system. (Additional power supplies are then necessary)

How are the light displays controlled?

The sensors are controlled via Modbus RTU.

Are there different box sizes?

Boxes are available in sizes M and 2M. The capacity of the M-Box is 1.8 litres and the capacity of the 2M-Box is 4 litres.

How many boxes fit on one disc?

18 M-Boxes or 9 of the 2M-Boxes fit on each disc. Only one box size can be used per disc.

Can different box sizes be combined on one disc?

Only one box size can be used per disc. However, within a system with multiple discs, different box sizes can be selected per level. For the top pane, 2M boxes can be used and at the same time M boxes can be used in a lower level.

Is there a maximum fill weight per box?

The box should not exceed a filling weight of 6kg.

What are the dimensions of a disc?

A disc has a diameter of 90cm.

How exactly is the stock recorded?

The stock per box is recorded by the changes in weight when the items are removed.

How accurately does the weight sensor in the disc measure?

The weight sensor measures to within 0.4 grams.

Can a system be used with just one disc?

A single disc can also be integrated into a workstation and represent all functions as a complete system.

Can more than six discs (Storage Tower) be used on top of each other?

More than six panels are not possible. With more than six discs, the torsional stability of the system cannot be guaranteed. In addition, the ergonomics suffer when using the system.

What connections do I need to install a system?

A power connection and an Ethernet connection with a network connection.

Are there accessories for the boxes?

There are ergonomic inserts and lids for the boxes, as well as EDS-capable boxes.

Can the tower be rotated to remove material without operating the software?

The system cannot be rotated manually. However, it can be freely removed from the system at any time.

How often is the stock recorded?

The time and interval of the stock recording (inventory) can be determined individually.

Can the software map several storage places per material in different towers and cumulate the stock levels of the different storage bins?

An item can be stored in several storage places. The item quantities are cumulated globally (for all systems) or per system.

Mitarbeiter von Setago.io 18E3835CE72
Olaf Steppat

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